Questions, answered.
The product
Most travel marketing talks to everyone about the last trip. SayTrip gives you what one-to-one marketing needs: who to reach out to, when, why, and what to offer, each with the traveller's own words behind it. An anniversary next spring, a trip planned for next year, an enquiry waiting for the school holidays. Your advisors, your CRM or your campaign tool send the message. Because it's about something the traveller told you, it doesn't feel like a sales message. It feels like being remembered, and that is what brings travellers back.
Automatically, from the channels you already use. Email connects directly to your provider (Microsoft 365 or Gmail), and only travel emails are read. Calls come in through your phone system, WhatsApp and chat through your business accounts. At the desk or on video, advisors record in SayTrip, in the browser, with the traveller's consent. No extra hardware. Travellers' voice notes arrive through your channels, and advisors can dictate their own in SayTrip. Your chatbots and voice AI send their conversations through the API.
Fourteen language variants: English (US, UK and India), German, French (France and Canada), Italian, Spanish (Spain and US), Portuguese (Brazil), Japanese, Korean, Hindi and Simplified Chinese. We confirm the languages you need during scoping.
Yes. Through API, webhooks and MCP, your CRM, booking engine, campaign tool and AI agents get the same traveller, with sources. Personal data can be masked or excluded for each connected system.
Yes. Guests tell reservations, the front desk and the concierge what makes a stay right. SayTrip keeps it for every property, every shift and every system in your group. SayTrip for hotels →
Advisors
Less admin, better trips. No more typing up calls or digging through old emails: before every conversation, the details are ready (who's travelling, the occasion, what they love and what to avoid), so every trip can be tailor-made and the first offer fits. And SayTrip tells them when there's a reason to reach out, with the traveller's words attached. How they talk to travellers doesn't change.
Yes. Advisors can review, edit, add or remove anything SayTrip has captured. Nothing reaches a traveller unless a person or your own system sends it.
No. SayTrip is built around travellers, and it's there to help your advisors sell: every call prepared, nothing to type, a reason to reach out at the right moment, and first-time clients who come back because they were remembered. It doesn't score or rank advisors. Where it looks across conversations, it's to find what works, so the whole team can learn from it. Recording happens only with consent, role-based access decides who sees what, and advisors can review and correct everything. If your works council has questions, we'll walk them through it, step by step.
Data and consent
A recording starts only after consent. If a traveller declines, SayTrip records nothing; the advisor can add context by hand or dictate a short voice note after the call.
Encrypted in transit and at rest, hosted in the EU, with role-based access and a full audit trail. SayTrip processes data on your behalf, under a data processing agreement. How we protect data →
Buying
Your CRM keeps what someone had time to type: mostly the booking. SayTrip fills it with what travellers said, with sources, without anyone typing. Already run a CRM? SayTrip writes into it. Don't have one? Use SayTrip as your traveller CRM.
You could build a transcript. What you'd also be building: connections to every channel travellers use (phone systems, mailboxes, WhatsApp, voice notes, the desk) and to every system that needs the result (your CRM, booking engine, campaign tool and AI agents). In between, every detail has to land on the right traveller and trip, keep its source, survive contradictions across months of conversations, in every language your team speaks, respect consent and access rights, and stay correctable. Then all of it has to keep working as channels, models and your own systems change, every month. That's what we build, run and maintain, so your team can focus on what it's actually there for.
Book a 30-minute demo. We'll show you SayTrip on conversations like yours, and agree the next step together: which team, which channels, and what success looks like. Many start with one team, and some with an analysis of a sample of past emails or recordings.
An annual licence, priced per traveller in SayTrip, not per seat or per call: unlimited users, channels and conversations, plus a one-time setup. It depends on your size and setup, so book a call and we'll walk you through it.