SayTrip
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Trust, privacy & security

Sensitive traveller context needs concrete safeguards.

These are the controls SayTrip supports: when recording begins, where data is hosted, who can access it and how people remain in control.

  • No recording without consent
  • EU-hosted
  • Encrypted in transit and at rest
  • Role-based access
01

Consent & data control

What happens before and after recording.

A recording starts only after consent. If a traveller declines, SayTrip records nothing; an advisor can still add relevant context manually or leave a post-call voice note.

  • Clear purpose and consent before recording
  • Processing on behalf of the agency
  • Support for access, correction and erasure
  • Authorised users can review, edit and remove context

SayTrip does not make automated decisions about travellers or contact them. It structures context that authorised people review and use.

02

Infrastructure & security

The controls in place.

These are the technical controls SayTrip supports.

  • Hosting within the EU
  • Encryption in transit and at rest
  • Separate production and development environments
  • Role-based access rights

Product controls

Control is built into the product.

The way SayTrip structures traveller context matters as much as the safeguards around the infrastructure.

  1. 01

    Only relevant context

    SayTrip is designed to retain information that is relevant to the advisory relationship, rather than treating every spoken word as a permanent customer fact.

  2. 02

    Every fact retains its source

    Structured information stays linked to the conversation moment it came from, so authorised users can review and correct it.

  3. 03

    People review and decide

    Authorised users can review, edit or remove context. SayTrip does not make automated booking decisions or contact travellers.

04

Imprint

Company
SayTrip FlexCo
Address
Prinz-Eugen-Straße 34/5
1040 Vienna
Austria
Managing director
Valerie Bucher
Email
hello@saytrip.ai
VAT ID
ATU83152124

Trust & compliance

Bring us your security and privacy questions.

We will confirm the controls in place and scope customer-specific requirements with your team.

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